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Website Accessibility Policy

Petco Website Accessibility Statement

Petco Animal Supplies Stores, Inc. and its subsidiaries, divisions, and affiliates (collectively, “Petco”) are committed to providing accessible websites, applications, online services and similar interactive services (each a “Website”) to all visitors, including people with disabilities. Petco has established this Website Accessibility Statement to further ensure we provide goods, services, information and a retail experience to all of our customers in a manner consistent with this core value.

Petco has a third-party digital accessibility partner to assist Petco in adopting and implementing procedures in support of the World Wide Web Consortium’s Web Content Accessibility Guidelines (“WCAG”) 2.1 Level AA (“WCAG 2.1 AA”), as its web accessibility standard for its Websites. Petco continues to make WCAG conformance of its Websites a key focus of its software development and design efforts.

Petco conducts periodic Website accessibility audits to ensure continued accessibility for its Websites in conformance with WCAG 2.1 AA. In a dynamic, ever-changing technology environment, Petco understands the importance of continually testing its digital properties to ensure consistent experiences are delivered. Petco tests and confirms the accessibility of each Website in advance of an initial launch, if applicable, and on a periodic basis thereafter to monitor and test for conformity to WCAG 2.1 AA and other accessibility guidelines. Petco uses manual, functional and technical methods to conduct the evaluations, which includes user testing by people with disabilities, to enhance the digital customer experience for people of all abilities. Petco provides regular training and education to employees who are central to its Website software and design development on current Website accessibility guidelines and principles.

Please note that our Websites may link to, or interface with, third-party sites that we do not control and which are not affiliated directly with Petco. These third-party vendors may not have undertaken the same efforts that Petco has to comply with the WCAG standards. As such, Petco does not make representations regarding the accessibility and compliance with the ADA (or other applicable laws) of third-party sites. In addition, third-party vendors provide some content, plugins and widgets on our Websites. While we ask those third-party vendors to ensure accessibility, we cannot ensure their conformance, but commit to continuously working with them to ensure updates are made consistently to improve the customer experience for all.

Contacting Petco with Accessibility Questions or Comments

Please send any specific questions or concerns about the accessibility of any webpage or function on any Petco Website to websiteinquiries@petco.com. If you do encounter an accessibility issue, we appreciate you letting us know and we will make all reasonable efforts to improve the accessibility of that page.